| 2007 Boiler Safety Bureau Survey Results |
| NOTE: Every invoice for inspection fees includes a survey card that lets owners and users of pressure equipment to tell us about our job performance and potential improvements. The following tables give the results of surveys returned in 2007. |
| 1. Did the inspector you dealt with identify himself/herself with proper credentials? |
|
Department of Labor |
Insurance Company |
Total |
| Yes |
1799 |
99.56% |
648 |
99.08% |
2447 |
99.43% |
| No |
8 |
0.44% |
6 |
0.92% |
14 |
0.57% |
| Total |
1807 |
100.00% |
654 |
100.00% |
2461 |
100.00% |
|
| 2. Did the inspector you dealt with act in a friendly and helpful manner? |
|
Department of Labor |
Insurance Company |
Total |
| Yes |
1798 |
99.61% |
653 |
99.69% |
2451 |
99.63% |
| No |
7 |
0.39% |
2 |
0.31% |
9 |
0.37% |
| Total |
1805 |
100.00% |
655 |
100.00% |
2460 |
100.00% |
|
| 3. Did the inspector you dealt with exhibit proper courtesy and respect? |
|
Department of Labor |
Insurance Company |
Total |
| Yes |
1797 |
99.56% |
653 |
99.69% |
2450 |
99.59% |
| No |
8 |
0.44% |
2 |
0.31% |
10 |
0.41% |
| Total |
1805 |
100.00% |
655 |
100.00% |
2460 |
100.00% |
|
| 4. Did the inspector you dealt with explain why the inspection was necessary? |
|
Department of Labor |
Insurance Company |
Total |
| Yes |
1738 |
97.26% |
637 |
97.70% |
2375 |
97.38% |
| No |
49 |
2.74% |
15 |
2.30% |
64 |
2.62% |
| Total |
1787 |
100.00% |
652 |
100.00% |
2439 |
100.00% |
|
| 5. Did the inspector you dealt with explain, so you understood the need for any repairs? |
|
Department of Labor |
Insurance Company |
Total |
| Yes |
1513 |
71.81% |
59 |
80.82% |
1572 |
72.11% |
| No |
594 |
28.19% |
14 |
19.18% |
608 |
27.89% |
| Total |
2107 |
100.00% |
73 |
100.00% |
2180 |
100.00% |
|
| 6. What was your impression of the service you received? |
|
Department of Labor |
Insurance Company |
Total |
| Excellent |
1341 |
74.42% |
474 |
72.92% |
1815 |
74.02% |
| Good |
444 |
24.64% |
171 |
26.31% |
615 |
25.08% |
| Fair |
10 |
0.55% |
2 |
0.31% |
12 |
0.49% |
| Poor |
7 |
0.39% |
3 |
0.46% |
10 |
0.41% |
| Total |
1802 |
100.00% |
650 |
100.00% |
2452 |
100.00% |
